Refund policy

Last Updated: August 2026

At BreezeGo, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Returns & Refunds Policy below.

By placing an order through our website, you agree to the terms outlined in this policy.

30-Day Return Policy

We accept returns within 30 days of the delivery date, provided the product meets all of the following conditions.

To be eligible for a return, your item must:

  • Be completely unopened and unused.
  • Remain in its original sealed packaging.
  • Be in brand-new, resalable condition.
  • Include all original accessories, manuals, inserts, and packaging.
  • Have no signs of wear, use, damage, marks, scratches, or alterations.
  • Not have been assembled, installed, or modified.
  • Be returned with proof of purchase.

For hygiene, safety, and quality assurance reasons, any product that has been opened, worn, tested, used, or removed from its original packaging is not eligible for return unless it is faulty or required by applicable consumer law.

We reserve the right to inspect all returned items before approving a refund.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Opened products.
  • Used products.
  • Products with damaged or missing packaging.
  • Products missing accessories or components.
  • Items returned in non-resalable condition.
  • Products damaged due to misuse, abuse, neglect, or improper storage.
  • Products modified, repaired, or altered by anyone other than BreezeGo.
  • Clearance, promotional, or final sale items (where stated).
  • Gift cards.

Incorrect, Damaged or Defective Orders

If you receive:

  • The wrong item
  • A damaged item
  • A manufacturing defect
  • Missing components

Please contact us within 48 hours of delivery.

Include:

  • Your order number
  • Clear photographs of the product
  • Photos of the packaging
  • A description of the issue

Claims submitted after this timeframe may not be eligible for replacement or refund unless required by law.

Return Approval

Returns must be approved by our support team before being sent back.

Returns sent without prior authorization may be refused or returned to the sender.

Please do not return products without contacting us first.

Return Shipping

Unless the item is defective or we made an error with your order:

  • Customers are responsible for all return shipping costs.
  • Original shipping charges are non-refundable.
  • Duties, taxes, customs fees, and import charges are non-refundable.

We strongly recommend using a tracked shipping service, as BreezeGo is not responsible for returns lost or damaged during transit.

Refund Process

Once your return has been received and inspected, we will notify you of the outcome.

If approved:

  • Your refund will be issued to your original payment method.
  • Processing typically takes 5–10 business days, depending on your payment provider.

If the returned item does not meet our return requirements, the refund may be refused and the item may be returned to you at your expense.

Order Cancellations

Orders begin processing shortly after they are placed.

Cancellation requests can only be accepted if your order has not yet entered processing or been shipped.

Once an order has shipped, it cannot be cancelled and must follow our return policy.

Refused Deliveries

If a shipment is returned because of:

  • An incorrect shipping address
  • Failure to collect the parcel
  • Refusal to accept delivery

Any shipping, handling, customs, or return-to-sender fees incurred may be deducted from any eligible refund.

Lost or Stolen Packages

Once the shipping carrier marks an order as delivered, responsibility for the package transfers to the recipient.

If you believe your package has been lost or stolen, please contact the shipping carrier first. We will assist where reasonably possible.

Fraud Prevention

To protect our customers and business, BreezeGo reserves the right to:

  • Refuse returns that do not meet our policy.
  • Decline returns showing signs of use or tampering.
  • Refuse refunds where fraudulent activity is suspected.
  • Limit or deny returns from accounts with excessive return activity.
  • Request additional information before approving a return.

Contact Us

For all return requests, please contact us before sending your item back.

Email: support@breezegoofficial.com

Please include:

  • Your full name
  • Order number
  • Reason for your request
  • Photos (if applicable)

Our team will respond with return instructions if your request is approved.